Refund and Returns Policy

Please note, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. Items should be returned in their original packaging and ‘as new’ to the Dispatch Depot: 

Affinity Park  Europa Drive

AWDS

S9 1XT

Sheffield, UK

Before returning any items, you must inform AROMSET of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to AROMSET not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to AROMSET without any written communication, and not in line with our returns procedure, AROMSET will not compensate for any transport costs involved.